Frequently Asked Questions
Everything you need to know about our professional makeup tools and your order.
How do I clean my Real Techniques makeup sponges and brushes?
For best results, we recommend cleaning your tools weekly using our Brush + Sponge Cleansing Gel. Wet the tool, apply a small amount of cleanser, lather, and rinse thoroughly under lukewarm water. Always reshape brushes and lay them flat to dry to prevent water from damaging the handle.
When should I replace my Miracle Complexion Sponge?
To ensure peak performance and hygiene, we recommend replacing your makeup sponge every 1-3 months, depending on frequency of use. If you notice tears, deep staining, or a change in texture, it is time for a new one.
Are Real Techniques products cruelty-free and vegan?
Yes, all Real Techniques products are 100% cruelty-free and PETA certified. Our brushes are made with UltraGlow synthetic bristles that are vegan-friendly and designed to provide a flawless finish without the use of animal hair.
What are your shipping rates and delivery times?
We offer standard shipping (3-5 business days) and expedited shipping (1-2 business days). Shipping costs are calculated at checkout based on your location, and we offer free standard shipping on all orders over $35 within the continental US.
What is your return policy?
We want you to love your tools. If you are not satisfied with your purchase, you can return unused items in their original packaging within 30 days of delivery for a full refund. Please note that for hygienic reasons, used sponges cannot be returned.
Do you offer international shipping?
Currently, we ship to a wide range of international destinations. Shipping fees and delivery windows vary by country and will be displayed during the checkout process. Please be aware that international orders may be subject to local customs duties.